Electrolux

The EHP distributors experience with Netfira is viewed as ‘outstanding’. Netfira represents an efficient tool for distributors to access EHP’s actual product, price and availability instantly. Most believe it has given them additional business flexibility and added professionalism for their customers, and would recommend it to another business. In additional they see Netfira as a strong marketing tool.

Challenges faced by Electrolux:

• large distributor network
• 250‚000 individual lines of spare parts inventory
• low tech employees
• legacy call center
• phone/fax ordering systems
• network security issues

Results 2008:

• 40+ sites implemented Netfira   
• extension to select Electrolux customers  
• 100% of distributors continued use after 36 month trial   
• renewal of licensing deal   
• 1.2 million line items entered automatically  
• 300‚000 plus queries handled without any phone access

Netfira has eliminated calls to my suppliers and eliminated data entry. I look forward to the rest of my suppliers moving to this system...”
Warren Plumridge – General Manager, Save On Spares