FAQ

Q: What does the application do?
A: Netfira is a rich internet application, which establishes peer-to-peer connection between Buyers and Sellers and allows them to trade real-time. Connecting Buyers and Sellers is a 4 step process; Install and Access, Invite Buyers, Search and Transact.

Q: What do I need to install and use Netfira?
A: Access to the Internet, the Netfira application download and a back-office Inventory system for Seller(s).

Q: What back-office/Inventory systems does Netfira connect with and run on?
A: For small and medium size businesses, Netfira connects to QuickBooks, Sage, Fishbowl and MYOB. For the Enterprise it connects to SAP, Oracle and JD-Edwards. Netfira can also be customized to connect to other legacy systems.

Q: How long does the application take to install?
A: Just a few minutes.

Q: What is the size of the downloadable application?
A: It is a small download (about 20 Mega Bytes).

Q: How do I do the initial setup to get Netfira up and running?
A: Set-up and configuration is fast and easy. Our technical team as well as our professional partners can provide you with training.  Netfira technical team is available 24/7 to support you on an on-going basis.

Q: How do I ask my customers to trade with me on-line using Netfira?
A: You select the customer(s) that you want to trade with and send them a secure invitations via e-mail. Customer(s) then accept and install Netfira.

Q: How do Buyer(s) search my inventory?
A: Real-time search is available by item, description, category, and catalog.  Netfira returns current price & availability.

Q: What other searches are available in Netfira?
A: Buyers can also search using current PO(s) from their own accounting system.

Q: Is special pricing available for customer(s)?
A: Yes. Netfira obtains special pricing for each individual Buyer if it has been setup in the Seller’s Inventory system.

Q: How do Buyer(s) Transact with the Seller?
A: Based on the search, buyers can instantly place the orders. A peer-to-peer connection is established. Netfira verifies the transaction. An automatic PO is created in Buyer’s accounting system and the PO is transferred into the seller’s accounting system and stored as a Sales Order or an Invoice.

Q: Where does Netfira obtain customer and supplier information from?
A: Netfira accesses customer details from your current accounting system.

Q: Can Sellers create a custom catalog in Netfira?
A: Yes. If one already exists, Netfira brings in the Seller’s existing catalog. The Seller can then add, modify and enhance the catalog. Once the changes are made, the seller compiles the catalog and it will become available for the Buyer to access and use.

Q: Can customer-placed orders be viewed on Netfira?
A: Yes. Orders placed by customers can be viewed on the Buyer as well as on the Seller side.

Q: Is reporting available on Netfira?
A: Yes. There are currently 4 reports available on Netfira, which allow you to see detail and summary transactions as well taxing data and failed transactions (if any).

Q: Can I add additional information to each inventory item?
A: Yes. Netfira brings in all data columns from your inventory system. You can then add additional images, notes, attachments and alternate product IDs as needed.

Q: Can I see the images of my products?
A: Yes. If images already exists in your inventory system, Netfira brings them in, otherwise you can add images.

Q: How can I place recurring orders?
A: You can create templates based on orders already placed and save them on Netfira. You can then use them over and over as needed.

Q: Can Buyers distinguish suppliers based on the type of business?
A: Yes. Sellers using Netfira select the business category that relates most closely to their type of business. Buyers can then see and list their suppliers based on category.

Q: What payment gateway options are available with Netfira?
A: Currently Netfira uses PayPal as well as major credit cards.